![]() Merchandising: In the broadest sense, merchandising is any practice which contributes to the sale of products to a retail consumer.Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers insight into the differentiating factors that distinguish them from those of competitors.Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price. ![]() One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
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